Wednesday, October 22, 2014

Boutique Hotel Investment Conference took potshots at boutique or “lifestyle” branding efforts by the larger hoteliers

Two hotel confabs: Big brands contented, boutiques combative

By Danny King
http://www.travelweekly.com/Travel-News/Hotel-News/Two-hotel-confabs---Big-brands-contented-and-boutiques-combative/
International Hospitality Industry Investment Conference
NYU hotel conference
NEW YORK — The difference between two gatherings of hoteliers here last week might best be described as a contented yawn vs. a street brawl.


On the yawn side was New York University’s annual International Hospitality Industry Investment Conference at the Manhattan Marriott Marquis, where panelist after panelist described what one industry member termed “the lack of drama” among established big brands. 



But it was clearly a case of no news being good news: A continuing influx of international travelers and little in the way of new supply has ensured U.S. room-revenue gains for the near future.



Seventeen blocks north and a couple days later, however, the tone was noticeably more pugilistic as some panelists at the Boutique & Lifestyle Lodging Association’s (BLLA) New York Boutique Hotel Investment Conference took potshots at boutique or “lifestyle” branding efforts by the larger hoteliers. 



With boutique hotels commanding room rates that were more than double the $112 average room rate for the first quarter, developers and operators at the BLLA conference openly questioned any need to fly larger flags for any upscale property smaller than a convention-center hotel.



BLLA moderator and Trust Hospitality CEO Richard Millard said independent properties had more chances to gain exposure via social media, while boutique-hotel sector patron saint Ian Schrager touted the sector’s flexibility to boost the bottom line by eschewing many of the service trappings associated with larger brands.



“If you’re delivering a unique service, you don’t need to pay 14% [of hotel revenue] to fill up that hotel,” said panelist John Keeling, whose Valencia Group operates Hotel Valencia and Hotel Sorella properties in California, Missouri and Texas.



What’s more, the boutique sector is packing more punch than ever. While overall hotel-room supply advances at about 1% a year, the growth rate for boutique hotels in the 25 largest U.S. hotel markets is about 3%, according to STR. 



That’s because the boutique sector has expanded enough into some of the more desirable demographic areas to attract risk-averse financial lenders to back development.



In fact, financing availability has enabled boutique hoteliers to look beyond cities like New York and San Francisco, said BLLA panelist Jason Pomeranc, whose company sold its Thompson Hotels brand to Commune Hotels last year and is expanding its Sixty Hotels group.



“In 2011, it would have been much more difficult to finance a boutique hotel,” said BLLA panelist Mark Gordon, whose Tribeca Associates is backing New York City’s Baccarat Hotel & Residences with Starwood Capital. “Lenders are getting a lot more sophisticated and comfortable.”



Easier financing, in turn, has stepped up competition within the sector.



“You’re no longer the only game in town,” STR Senior Vice President Jan Freitag told the audience of about 200 hoteliers at the BLLA conference. “If you open your back window, there’s a crane.”



‘Not a lot of dramatic activity’



Maybe so, but over at the NYU conference, the big established players betrayed little concern that boutiques would pose a threat to the continued prosperity of the major brands. Indeed, the numbers seemed to bear out the theory that there was enough business to go around.



STR last week forecasted that U.S. revenue per available room (RevPAR) growth would accelerate to 5.7% this year from 5.4% in 2013, with most of that gain coming from room-rate increases. 



PKF Hospitality forecasted that U.S. occupancy rates would advance to 63.6% this year, surpassing the pre-recession high of 63.1% in 2006. 



Marriott International CEO Arne Sorenson remarked on an NYU panel that, unlike last year, there isn’t the immediate threat of a plunge in government-funded business trips, which marked last year’s budget sequestration, while the building spree that marked the years prior to the most recent recession has not reoccurred.


Boutique hotel conference
“There’s not a lot of dramatic activity,” said Loews Hotels & Resorts CEO Paul Whetsell. “We’re not in a downturn, we’re not overbuilt, and we’re not shooting ourselves in the foot.” 



Granted, some panelists worried aloud that potential external factors could put a crimp on room demand. 



As with last year’s conference, NYU Conference Chair Jonathan Tisch continued to argue that the tourism industry is not getting its fair share of political support. 



Meanwhile, the American Hotel & Lodging Association, citing a Penn State School of Hospitality study, estimated that local and national minimum-wage initiatives could cost the lodging industry more than $2.53 billion in the form of lost hotel valuation, lower room and food and beverage revenue from closures, and lower hotel occupancy tax revenue. 



“It’s the government, it’s immigration, it’s health care costs, it’s minimum wage, it’s taxes,” said NYU panelist Suril Shah, senior vice president at Starwood Capital Group. “There are so many things that can be massive shocks to your individual business.”



Still, such risks didn’t stop brand operators from widening their approach. Choice Hotels International said last week that it would allocate $400 million to spur development of properties under Choice’s upscale Cambria Hotels & Suites brand in major U.S. cities. The company is looking to expand its number of Cambria units to about 150 by the end of 2016 from the current 20.



Meanwhile, Hilton Worldwide last week announced a four- to five-star umbrella brand dubbed Curio and said hotels such as the nearly completed SLS Las Vegas Hotel & Casino and Houston’s 90-year-old Sam Houston Hotel would join that collection.



That announcement elicited the kind of sharp response that marked the tone of the BLLA conference. Ironically, it was voiced by one of the larger hoteliers, who claimed first dibs on the upper-upscale/luxury umbrella-brand concept.



Sunday, October 19, 2014

How the short-term lodging rental sector is evolving...

By Piers Brown
Alan Clarke, CEO, HomeStay.com
With the current trend towards creating a sense of place and embracing the local community among many boutique hoteliers, we caught up with Alan Clarke, CEO ofHomeStay.com about how the short-term lodging rental sector is evolving.
Alan Clarke's previous e-commerce roles at McKinsey, Yahoo, and gaming giant Paddy Power - all focused on global technology platforms, and being an avid traveller, HomeStay seems a natural progression. "HomeStay is the e-commerce business that facilitates hosted travel experiences, connecting people with like-minded interests where technology is the catalyst," says Clarke.
Recently described as 'the next disruption in travel', and with boutique hotel commentators split on whether similar new alternative accommodation options actually impact on revenues and profitability within the sector, we were keen to discover more about this new player.
Airbnb has featured on these pages many times, credited for spearheading the emergence of the short-term rental market, gaining publicity for having a plethora of choice accommodation options, from serviced apartments to treehouses to lighthouses and igloos. It continues to drive consumer awareness of genuine alternative lodging options with or without the host present. What Airbnb tends to overlook however is the actual lodging experience, an area ripe for new disruption.
"Delta Partners (our investors) were excited about not just the product but the size of the opportunity - the home stay travel vertical had no platform until now, and we estimate it's worth around €10 billion in market size," says Clarke.
Home stays are clearly becoming more popular whilst evolving, with two million students globally using home stays for overseas study for instance, with a spend of nearly US$3 billion annually. Broad consumer demand for the hosted travel experience is also being driven by:
  • Relocating professionals
  • University housing needs for student overflow
  • Solo travellers
  • Small family holidays
  • Retirees
  • Tourists and other leisure travelers
"Our average length of stay is 12 nights and guests spend between one and 230 nights at hosts' accommodation. We've done lots of work understanding the nature of our customer with around 50 per cent being over 30 years of age. The business model is based on providing our hosts and guests value for money among like-minded individuals, and we take a 15 per cent fee from each host for every home stay booked," says Clarke.
As social travel networks including HomeStay, TripTogether and others gain popularity facilitating like-minded connections, and the choice of accommodation options expands, guests are no longer confined to hotels that can feel solitary, empty places at times, particularly when travelling alone. The choice of where to stay is much more of a 'social' decision making process.
Like Airbnb, Roomorama, Tripping and other disruptive short-stay rental companies, 'trust and transparency' to an already happening transaction overlayed by host and guest reviews continues to be an important pre-determining factor for the booking process. "We've just implemented host reviews, and guest reviews and a verification process will be arriving shortly," says Clarke. "It won't be long before we offer a Skype video calling option. We don't have blunt rules within our customer eco-system, we just aim to offer good incentives for guest and host to engage." Chip Conley, brand ambassador for Airbnb, calls it the 'generosity of spirit'.


These companies focus on embracing the behaviour of the individual, and making it easier for them to control and facilitate the capture of information that is necessary to get the results they're looking for, something the hotel sector is only just starting to get its head around. Because of the nature of the hotel owner today, the sector over the generations has lost many of the family owner mentality and is much more of a business - a different real estate asset class with higher risk and higher potential return, not necessarily conducive to the generosity of spirit which has diminished over years passed. There remain lots of exceptions within the independent boutique hotel sector. But with the influx of large hotel brands launching boutique and lifestyle offerings into the space, the latest being Hilton's Curio lifestyle hotel collection, there is less flexibility based on brand standards, revenue and profitability targets. 



What is clear with a closer look at short-term rental companies is a big push towards democratising hospitality and travel, and we're only at the start of the journey with developments in socially-connecting digital technology driving easier real life experiences.

Ironically, "the more digital we become, the more ritual we need," says Conley. "The more we're possessed by our URL websites and communicating through phones, communicating through texts, the more we need the IRL experience - the 'in real life experience'. There's a thirst for people to have that sense of connection," he says.
Homestay's connection in its purest form requires a host to be present and to add value. Value being defined by the traveller's desires: true engagement with the local community, language immersion, shared interests with the host - eg. cooking, sport, similar social interests etc...
Challenges in making the short term rental market more ubiquitous include the complex rules and many differing regulatory concerns often cited city by city and country by country. Current market fragmentation based on quantity and quality of often disparate providers and their approach to technology or not, as the case may be, is an inhibitor too. That said, when quizzed on satisfaction levels so far, Clarke states a healthy "85 per cent of our hosts and guests rate the experience as very good or excellent. Five per cent say the experience didn't fulfill their expectations." One wonders how that would compare to hotels on Trip Advisor? Now that's another story.

Friday, October 17, 2014

Türkiye aşığı 2 profesör, TripAdvisor'da 7 yılda 40 bin soruyu yanıtladı

Türkiye aşığı 2 profesör, TripAdvisor'da 

7 yılda 40 bin soruyu yanıtladı

17.10.2014 
Türkiye aşığı 2 profesör, TripAdvisor'da 7 yılda 40 bin soruyu yanıtladı


Tüm zamanlarını tamamen gönüllü olarak Türkiye'yi tanıtmaya ve turistleri bilgilendirmeye adamış olan Türkiye aşığı 2 profesör Profesör Peggy Oliver ve Profesör Altan Cöner'e, yaptıklarından ötürü teşekkür etmek amacıyla Küçük Oteller Derneği tarafından bir ödül töreni düzenlendi.



Türkiye aşığı 2 profesör, TripAdvisor'da, son 7 yılda yaklaşık 40 bine yakın maili yanıtladı ve Türkiye'nin tarihi, kültürel, doğal güzellikleri ile Türk misafirperverliği hakkında binlerce içerik yazdı.



Bilindiği üzere, TripAdvisor'da, 170 milyonun üzerinde değerlendirme bulunuyor ve siteye haftada dünya genelinden 280 milyona yakın kişi giriş yaparak gidilecek yer, otel, yazlık, restoran, bölgelerdeki hayat tarzı gibi tüm konulardaki içerikleri inceliyor.



Türkiye ile ilgili en fazla yorum giren, yerli ve yabancı tüm turistlere her türlü desteği gösteren, bilgilendiren, yönlendiren, Türkiye'ye gitmeleri konusunda onları etkileyen ve tüm bunları tamamen gönüllü olarak yapan 2 profesör, Küçük Oteller Derneği tarafından kendilerine verilen teşekkür plaketini almaktan dolayı son derece gurur ve mutluluk duyduklarını ifade ettiler.



Sultanahmet'teki Ottoman Hotel Imperial'da, Küçük Oteller Derneği ve İstanbul Turizm ve Kültür İl Müdürlüğü'nün desteği gerçekleşen törende, Küçük Oteller Derneği Başkanı Ö. Faruk Boyacı, Profesör Peggy Oliver ve Profesör Altan Cöner birer konuşma gerçekleştirdi.



Turizmin gizli kahramanlarının ülke tanıtımında büyük rolü



Törende bir konuşma gerçekleştiren Küçük Oteller Derneği Başkanı Ö.Faruk Boyacı, şunları söyledi:



"Türkiye turizminin son yıllarda elde ettiği başarıda, şüphesiz ki, ülkemizin internet ve sosyal medya üzerinde pazarlanmasına büyük katkıda bulunan ve aslında pek de bilinmeyen, bu değerli insanların, çok ama çok büyük rolleri var. Ülkemize gelecek olan ve gelen misafirlerle, interaktif bağlantı kurarak, gece gündüz demeden, onların sorularını cevaplayan, ülke turizmiyle ilgili onlara bilgilendiren, bu değerli insanların, yaptıklarını bir turizmci olarak büyük bir takdirle karşılıyorum. İnternetin ve internet üzerindeki pazarlamanın önemini bilen bir sivil toplum örgütü olarak, bu değerli insanları keşfedip, böyle bir törenle onları onurlandırmak istedik. Bundan sonrada bu gibi etkinlere, Küçük Oteller Derneği olarak, destek vermeye devam edeceğiz"



Türkiye'ye 18 yaşında geldi; 51 yıldır Türkiye aşığı


Amerikalı profesör Peggy Oliver, 18 yaşında evlenip eşinin görevi nedeniyle ilk defa Türkiye'ye geldiğini söyleyerek, şuan 69 yaşında olduğunu ve 51 yıldır Türkiye'ye kalben bağlı olduğunu ifade etti. 2007 yılından itibaren TripAdvisor'da, turistlere Türkiye'yi anlatan Peggy Oliver, bugüne kadar bu gibi mecralarda toplam 12 bin 800 yorum girdiğini belirtti.

Destinasyon tanıtımında hikayeler önemli, 27 bin kişiye cevap verdi 

Bir destinasyon uzmanı gibi olduklarını kaydeden Profesör Altan Cöner, bugüne kadar TripAdvisor üzerinde 27 bine yakın kişinin sorularını cevaplayıp, onlara Türkiye üzerine bilgiler verdiğini açıkladı. Bir destinasyonu anlatırken hikayelerin çok önemli olduğunu anlatan Altan Cöner, insanların aileleri, dostları veya arkadaşlarıyla güzel deneyimler ve unutamayacakları hatıraları yaşamak için, huzur içinde olabilecekleri, tarihi kültürel doğal yapıları ve yerel lezzetleri keşfedecekleri destinasyonları tercih ettiğini belirtti. Altan Cöner, Türkiye'nin dünya üzerinde bu konularda eşi benzeri bulunmaz bir mirasa sahip olduğunu sözlerine ekledi.

Saturday, October 4, 2014

The "boutique" concept has become overused in recent years.

(CNN) -- Some travelers never stray from giant hotel chains, preferring familiarity and the reassuring presence of a pants press.
For those willing to throw their loyalty points to the wind and spend a few extra dollars, there's the world of boutique hotels.
The "boutique" concept has become overused in recent years.
Some hoteliers think funky wallpaper, scatter cushions and an in-room iPod dock are enough to justify the label.
Europe's latest crop of high end boutiques are a far cry from this, bridging historical architecture with cutting-edge design to create destinations that are as much an attraction as the surrounding landmarks.
These are hotels that exude so much style, their customers won't care where the pants press is.
Here are some of the best celebrating their first summer:
Chiltern Firehouse (London)
The 26-room Chiltern, which opened in spring, is the first property outside the United States for Andre Balazs, the man behind L.A.'s Chateau Marmont and The Mercer in New York.
Located in a former fire station in London's Marylebone district, the hotel's Firehouse's restaurant attracts celebs like Robert Pattinson and Lindsay Lohan.
It also attracts an occasional crowd of paparazzi photographers outside.
The kitchen is equally star-studded, with Nuno Mendes of Portugal's Michelin-starred Viajante supplying the dishes.
Good for visiting: The clothing boutiques in nearby Marylebone High Street frequented by the same Hollywood stars staying at the hotel.
Chiltern Firehouse, 1 Chiltern St., Marylebone, London; +44 20 7073 7676